Complexe Capitale Hélicoptère
See it Live it Love it

Terms and Conditions

Helicopter tours

Complexe Capitale Hélicoptère has a reservation and 48-hour cancellation policy

Please note that at least two passengers are required for all flights. Passengers whose flights were booked for only one person will be paired with others.

You may change or cancel your reservation up to 48 hours before your scheduled flight. No modifications may be made to reservations within 48 hours of departure. Please contact us at us at 418-871-0800. No-shows will be charged in full. Non-refundable and non-exchangeable for cash.

On the day of your flight

Be sure to arrive at least 15 minutes before the departure time.

Departure and check-in

Your helicopter will depart from Complexe Capitale Hélicoptère:
1688 route de l’Aéroport
Québec City, Quebec G2G 0K1

Cancellation due to weather

Complexe Capitale Hélicoptère reserves the right to cancel a flight due to poor weather conditions or for safety reasons. Flights may be cancelled just before takeoff. Should this happen, Complexe Capitale Hélicoptère is not liable for any expenses incurred for passenger transportation to the departure point.

Flight times, helicopters, rates, and itineraries are subject to change

Flight times, helicopters, rates, and itineraries are all subject to change without notice. The flight lengths given in our documentation and on our websites are provided as guidelines only.

Complexe Capitale Hélicoptère is not liable for the loss or theft of any objects or luggage onboard our helicopters or any other means of transportation.

If you have a medical condition that could put you at risk during a Complexe Capitale Hélicoptère tour or ride, you must obtain clearance from your physician before you fly.

It is the passenger’s responsibility to ensure that they are fit to board the helicopter. Complexe Capitale Hélicoptère employees (pilot, photographer, etc.) may not help anyone who is unable to bard the helicopter by their own means. Where applicable, clients must ensure that they are able to obtain help from another person accompanying them for the boarding process as well as throughout the entire tour at their own cost.

Weight restrictions

Passengers weighing over 280 pounds must pay for an extra seat and must notify Complexe Capitale Hélicoptère at least 48 hours before their flights for safety reasons. Passengers will be weighed at check-in.

Pilot responsibilities

Complexe Capitale Hélicoptère pilots are in sole command, and have complete authority over everyone onboard. They may decide, at any time, to disembark or refuse to embark any person or load that presents a danger for the flight. They may also end the flight at any time for safety reasons.

Complexe Capitale Hélicoptère responsibilities

If you are under 18 years of age, you must have written permission from a parent or legal guardian to fly with Complexe Capitale Hélicoptère.

Babies (children under 2 years of age)

Babies without seats must be held securely a parent’s lap.

Gift card

Reservation required: 48 hours in advance. Arrival: 20 minutes before boarding time. Present your gift card at the GoHelico counter when you arrive for your tour. The gift card is valid for one year after the purchase date. After this period, the gift card retains its purchase value but, if the price in effect at the time of reservation is higher, the holder must pay the difference. Passengers weighing more than 280 lbs. must pay for an additional seat. Non-refundable or non-redeemable for cash.

Winter season schedule

No flights are offered from Monday to Wednesday during the winter season (until the end of April).


The Québec cité Passport is offered thanks to the financial support of the Ministère du Tourisme and an investment from Destination Québec cité. The Québec cité Passport is non-refundable, non-exchangeable and cannot be combined with any other promotional offer. This is a final sale. The Québec cité Passport is valid until March 31, 2023. After that date, it retains its purchase value, but if the price in effect at the time of booking is higher, the holder will be required to pay the difference. Please present the Québec cité Passport tickets at each activity. * The CAA-Québec 10% discount is not applicable on the Québec cité Passport. Helicopter tour: For take-off to occur, a minimum of two (2). passengers per helicopter is required, and the maximum number of passengers is three (3). It is possible to be paired with another passenger if necessary. Passengers weighing 280 lb (127 kg) or more will be required to pay for an additional seat. Pilot for a Day: A maximum of one (1) passenger per flight. The maximum weight of the participant: 280 pounds (127 kg). No changes or cancellations can be made to a reservation less than 48 hours before the tour. You must arrive at least 20 minutes before the departure time of your tour. Complexe Capitale Hélicoptère reserves the right to cancel a flight due to poor weather conditions, or for safety reasons. Non-refundable and non-exchangeable for cash. For additional information